PASSENGER’S PERSPECTIVE TOWARD AIRPORT SERVICE QUALITY (ASQ) (CASE STUDY AT SOEKARNO-HATTA INTERNATIONAL AIRPORT)

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چکیده

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ژورنال

عنوان ژورنال: Journal of the Civil Engineering Forum

سال: 2017

ISSN: 2549-5925,2089-5631

DOI: 10.22146/jcef.26547